• Before payment: Cancel anytime, no fee.
• After payment, before shipment: Cancel within 24 hours, full refund.
• After shipment: Cannot cancel. See Return Policy below.

TAGO accepts returns within 7 days of delivery if:

• Device is defective (not working, damaged in transit)
• Wrong device shipped (different from what was ordered)
• Device does not match the description on the website

TAGO does NOT accept returns if:

• Device has been installed and used
• Device has physical damage from customer misuse
• Customer changed their mind (not a valid reason)
• SIM card has been registered (cannot be undone)

• Customer reports defect within 7 days with photo/video
• TAGO verifies the defect
• TAGO ships replacement device at no cost to customer
• Customer ships defective device back (TAGO pays shipping)

• Kit price: Full refund
• Subscription: Prorated refund (unused months)
• Shipping: Not refunded
• Refund processed within 7-14 business days

• Coverage: 1-year warranty against manufacturer defects.
• Exclusions: Physical damage, water damage, and misuse are not covered.
• Expiration: All warranty support and coverage conclude after the first year.

• Once SIM is registered in customer's name, it cannot be returned
• If device is returned, customer keeps the SIM or disposes of it
• TAGO does not refund SIM load

• If package is lost in transit: TAGO replaces at no cost
• If package is damaged in transit: TAGO replaces at no cost
• Customer must report within 3 days of expected delivery

1. Email tagou.app@gmail.com with order number and reason
2. Attach photos/videos of the issue
3. TAGO responds within 24 hours
4. If approved, TAGO sends return instructions
5. Customer ships device back
6. TAGO inspects and processes replacement/refund