TAGO respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the TAGO application and website.

1. Information We Collect

a) Information you provide

• Account information: Name, mobile number, email address, password
• Vehicle information: Plate number, vehicle type, nickname
• Payment information: GCash or Maya transaction proof (screenshots)
• Device information: GPS tracker IMEI, SIM number (provided by TAGO)

b) Information collected automatically

• Location data: Your vehicle's GPS coordinates, speed, heading, and timestamps
• Device diagnostics: Battery level, GSM signal strength, GPS satellites count
• Usage data: Login times, feature usage, alert history
• Browser/device data: IP address, browser type, device type

2. How We Use Your Information

We use your information only to provide and improve the TAGO Service:

• To display your vehicle's location on the map
• To send you alerts and notifications about your vehicle
• To process payments and maintain your wallet
• To verify your identity and prevent fraud
• To provide customer support
• To improve the Service and develop new features
• To comply with legal and regulatory requirements (BIR, NTC, etc.)

3. Sharing Your Information

We do not sell your personal information to anyone.

We share your information only with:

• 18gps.net — our GPS data provider (for location data)
• GCash / Maya — payment processors (only when you top up)
• LBC / J&T — couriers (only your name, phone, and address when we ship a device)
• Government authorities — only when required by law

4. Data Retention

We keep your data only as long as necessary:

• Account information: Until you delete your account
• Location history: 90 days (older data is aggregated into daily summaries)
• Alerts: 1 year
• Payment records: 10 years (required by BIR)
• KYC documents: 1 year after last use, then auto-deleted

5. Your Rights

Under the Philippine Data Privacy Act, you have the right to:

• Access your personal information
• Correct any inaccurate information
• Delete your account and data (with some legal exceptions)
• Object to certain processing
• Complain to the National Privacy Commission

To exercise any of these rights, email us at tagou.app@gmail.com.

6. Security

We protect your data using:

• Encrypted connections (HTTPS) for all app and website access
• Bcrypt password hashing — we never store your password in plain text
• Secure session management with automatic expiry
• Restricted access — only authorized TAGO administrators can view your data
• Regular backups with secure storage

7. Location Privacy

Your vehicle's location is visible only to you (the account owner). TAGO administrators can see your data for support and troubleshooting purposes, but we do not share it with any other user.

8. Cookies and Tracking

The TAGO web app uses localStorage and cookies for:

• Maintaining your login session
• Remembering your preferences (language, notification settings)
• Caching your cart contents

We do not use third-party advertising trackers.

9. Children's Privacy

TAGO is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced in the app or via email.

11. Contact

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