Welcome to TAGO. By creating an account or using the TAGO application and website (collectively the "Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

1. About TAGO

TAGO is a Philippine-based vehicle tracking platform that allows users to monitor their vehicles' locations in real time, receive alerts, view trip history, and — for devices that support it — remotely cut off the engine in case of theft.

TAGO works with third-party GPS tracker hardware. The Service depends on:

• The tracker hardware installed in your vehicle
• A valid SIM card with active data load
• GSM/GPS signal availability in your area
• Internet connectivity on your mobile device or computer

2. The TAGO Promise

TAGO gives you eyes on your vehicle. It does not replace your own vigilance. Once your vehicle is in your hands, you are in your own. We help you find it — we do not guarantee it will never be taken.

TAGO is not responsible for:

• Vehicle theft, damage, or loss occurring despite TAGO being active
• Delays, inaccuracies, or interruptions in GPS or GSM signal
• Issues caused by expired SIM load, weak signal, or hardware failure
• Any damages arising from the use of engine cut-off features

3. Account Responsibilities

When you create a TAGO account, you agree to:

• Provide accurate and complete information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Register your SIM card in your own name as required by RA 11934 (SIM Registration Act)
• Load your SIM with sufficient data to keep the tracker online
• Keep your wallet funded to maintain active subscriptions

4. Subscription and Billing

TAGO operates on a prepaid subscription model. Each vehicle requires a subscription of ₱100 per month or ₱1,000 per year, deducted from your TAGO wallet.

• Subscription fees are automatically deducted on each billing cycle
• If your wallet balance is insufficient, you enter a 7-day grace period
• After the grace period, the vehicle is paused
• After 30 days paused, the account is archived
• Reactivating an archived account requires full payment of the current period

5. Engine Cut-Off

The engine cut-off feature is available only on TAGO Pro devices with a relay. It is intended for emergency anti-theft use only. By using this feature, you agree:

• To use it only when the vehicle is stationary
• Not to use it while the vehicle is in motion
• To accept that TAGO applies safety gates (GPS lock, speed under 20 km/h)
• That TAGO is not liable for any damage or injury caused by misuse

6. Return and Refund Policy

Our complete Return and Refund Policy is available at tagou.app/app/returns.html. In summary:

• Orders can be cancelled before payment with no fee
• Orders can be cancelled within 24 hours after payment, before shipment, for a full refund
• Returns are accepted within 7 days of delivery for defective devices only
• SIM cards, once registered, cannot be returned
• Refunds are processed within 7-14 business days

7. Limitation of Liability

TAGO provides the Service "as is" and "as available." We make no guarantees about uptime, accuracy, or suitability for any particular purpose.

To the maximum extent permitted by law, TAGO's total liability to you for any claim arising out of or relating to the Service shall not exceed the total amount you have paid TAGO in the 12 months preceding the claim.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, available at tagou.app/privacy.html.

9. Changes to These Terms

TAGO may update these Terms from time to time. We will notify you of material changes through the app or via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

10. Governing Law

These Terms are governed by the laws of the Republic of the Philippines. Any dispute shall be resolved in the courts of Metro Manila.

11. Contact

← Back to Signup